Borrower

By phone :

• To reach us by phone, please call 210 444 1999,
  Monday to Friday between 09:00 and 17:00, excluding public holidays.
• If you know which portfolio you need help with,
  follow the call instructions to choose the correct option. If you're unsure, our representatives can provide information about our services.

Option 1: Payment by credit card without charge
Option 2: Debt settlement issues for the Pillar portfolio
Option 3: Debt settlement issues for the Asopus LP (Mirror) portfolio

Via e-mail:

• Each portfolio has a dedicated email address for your convenience. If you know which portfolio you belong to, please use the respective email address to reach out.
  
  Pillar DAC (Pillar): pillardac@quant.gr
  Asopus LP (Mirror): asopus@qquant.gr
  Attikis (Metexelixis, Domus): domus1@qquant.gr
• Alternatively, you can send your request via the online form at Submit a Request and we will provide you with the appropriate guidance.

Through the Quant My Account portal:

How to submit a request

• Online: To expedite your application process, please complete all mandatory fields in the online form accurately.
• Email: Send your request to customer.requests@qquant.gr.
• Phone: Call the Customer Service Department at 210 444 1999.

Process:

• After submitting your request online or via email, you will receive an automated confirmation message.
• If we require more information to process your request, we will contact you directly.
• Your request will be processed once your identification is complete.
• Once the process is complete, you will receive our final response.

Request categories:

Confirmation of Compliance with a Court Decision (Law 3869), Confirmation of Debt under Law 3869, Confirmation of the Settlement Dossier, Request for Updating Client Data, Copy of the Contract, Sending a Hardship Letter, Confirmation of Account Activity, Copy of Communications, Confirmation of Repayment, Confirmation of Debt, Request for Sending a Letter of Intention to Lift a Lien, Confirmation of Debt for Chartered Accountants, Confirmation of Debt for Full Repayment, Confirmation of Discharge of Surety Liability, Confirmation of Miscellaneous Court Judgments, Contact Request, Sending Documents by the Customer

Ways to submit:

• Online: Please complete the online "Complaint Form" on our website as relevant legislation requires.
• Email your protest or dissatisfaction to customercare@qquant.gr, attaching the completed "Protest Form" specified in the relevant legislation.
• Phone: To reach the Customer Service Department, please call 210 444 1999.
• To send your letter, please use the following address: 66 Kifissias Avenue, Maroussi, PO Box 15125. Don't forget to include the completed "Protest Form".

Steps of the process:

• Once you submit your query via email or the online form, you will receive an automated confirmation message.
• If we require additional information to assess your request, we will contact you directly.
• The issue management process will begin once we have identified the information you submitted.
• We are currently investigating your issue in collaboration with the appropriate departments within our company.
• Once the process is complete, you will receive our final response.

Categories: 

Conduct and Behaviour Issues, Violations of the Code of Conduct, Telephone Harassment Complaints, Complaints Regarding Legal Actions, Concerns about Regulation and Settlement, Issues Related to Law 3869, Matters Involving Law 4738, Disputes about Bridges I and II, Debt Disputes, Data Protection Issues (GDPR), Providing Incorrect or Incomplete Information, Delays in Responding to Requests, Debt Disputes Resulting from Fraud.

Response time:

• We strive to respond within the required 45 calendar days, per the regulatory framework 157/02.04.2019.
• If additional processing time beyond 45 calendar days is needed, we will notify you in writing about the progress and estimated completion time.